This page explains how to delete your iruwatch account and data, what data is deleted, and how the deletion process works.
How you delete your account depends on your role. The owner (administrator) who first created the group can delete the account and data for the entire group (tenant) by opening the app settings and using “Terminate Service”. Members (general user role) invited from the user management screen can, on personal-use services, leave the group and delete their own account by using “Delete Account” in the app settings.
A member (standard user role) is a permission for viewing the management screen; members do not hold data such as location information themselves. Location data is recorded in association with devices that are added separately.
If you are on a paid plan, you must first cancel your subscription to avoid leaving billing active. The app cannot perform account deletion until the cancellation is complete.
Cancel your subscription on the platform where you signed up (App Store or Google Play). Deleting your account does not automatically cancel the store-side subscription, so be sure to cancel it first.
Once the deletion process is complete, the account is immediately deactivated. After a certain period, we anonymize your personal information and permanently delete all data associated with the group, including location data, movement history, and alert settings.
Please note that certain records that we are required to retain by law or for tax purposes will be deleted after the prescribed period has elapsed.
Members using a personal-use service can leave the group and delete their account themselves by choosing “Delete Account” in the app settings. Doing so stops location sharing. The action takes effect immediately and cannot be undone. Rejoining the group requires a new invitation from the owner.
Members of a business service cannot delete their account themselves, due to organizational management. If you wish to be deleted, please ask the group owner or contact our support desk.
If you have any questions about the deletion process, please contact our support desk. For information on how we handle personal data, please also see our Privacy Policy.
